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Mobility Scooter and Wheelchair Roadside Assistance

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A man in a mobility scooter is grocery shopping

There are roadside assistance services available to help you should your wheelchair or motorised mobility scooter or gopher have a flat tyre or breakdown. We list some of the options available. 

NRMA

NRMA Roadside Assistance provides a service for members with nonregistered motorised mobility scooters or wheelchairs, in the event of tyre problems, If you carry a spare, the technician may be able to assist you.

The customer should contact roadside assistance on 13 11 11 for service, the operator will advise when service can be provided.

If the mobility scooter or wheelchair is registered to drive on the road, it must be listed for roadside assistance on the customer's membership. For more information about membership fees contact NRMA on the details below.

The service NRMA provides is limited as patrols do not carry spare parts or tyres for these vehicles. However, if the customer has the part, the patrol may be able to repair the vehicle. NRMA do aim to make sure you are out of any bad weather conditions and in a safe place.

Contact NRMA on 13 11 22.

RACV

RACV has a similar program Emergency wheelchair and Scooter Assistance.

An RACV technician will meet you at your location and attempt minor on-site repairs. If they can’t fix the issue,  they will organise a wheelchair accessible taxi to take you home (up to $60 per call out).

If you’re at home, they can attempt repairs like fixing spare parts, changing a flat tyre or minor mechanical repairs. If they can’t fix the problem on the spot, RACV arranges to get you and your wheelchair or mobility scooter home or to a specialised repair shop the same day.

Contact RACV on 13 72 28

RACQ

RACQ provides assistance for wheelchair or mobility scooters. RACQ provides this service as a community service and therefore the caller does not need to be a member, hold a roadside product nor does their wheelchair/mobility scooter need to be registered. This means you’ll be covered automatically moving forward in case you ever need assistance.

For flat batteries. RACQ service will consist of testing the battery to determine if it will hold a charge or if a new battery is required. If recharging is required, the patrol will connect the battery to the user’s charging facility. If a replacement is required, the user will need to arrange this through the usual supplier. RACQ do not collect, deliver or install these batteries.

For flat tyres. The patrol will re-inflate the tyre or tyres. Care must be taken to ensure that the tyre is inflated to the correct pressure. Inflate the tyre to the pressure specified on the sidewall. In the case of a puncture the patrol will repair the tube if the user has a repair kit available. If the user has experienced a blowout with a tyre, the patrol will change the tyre if the user has a new tube/ tyre available. Where no replacement stock is available the wheel will be taken from the residence to a place of repair for collection at a convenient time. Depending on the workload and the availability of a prompt repair the patrol, with the agreement of the dispatcher, may elect to wait for the repair to be completed and then return it to the user. Any repair charges become the responsibility of the user. The patrol will not change more than one tyre (i.e. replacing old tyres with new tyres on more than one wheel at a visit). This is not regarded as “Community Service”

Contact RACQ on 13 19 05

RACWA

Have wheels to go. Wheels2go provides members, who have a mobility device, such as a manual or electric wheelchair, access to 24/7 roadside assistance. If they are unable to get you mobile, we can assist by arranging a taxi or calling a friend or carer on your behalf.

Contact RACWA on 13 11 11

RAA

Mobility scooter road service.

When your mobility scooter breaks down or gets a flat tyre, RAA does its best to get your vehicle moving again. If repairs can't be carried out at the roadside and you're not home, we'll arrange for a taxi to transport you and your scooter to a safe location or place of repair. Please refer to the Road Service Personal Entitlements Guide (PDF, 1.2MB) for details.

Contact RAA on 13 11 11 

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