fbpx

Accessibility Tools

  • You are here:  
  • Home /
  • Blogs /
  • Mobility Scooter and Wheelchair Roadside Assistance

Mobility Scooter and Wheelchair Roadside Assistance

Hits: 10897
A man in a mobility scooter is grocery shopping

There are roadside assistance services available to help you should your wheelchair or motorised mobility scooter or gopher have a flat tyre or breakdown. We list some of the options available. 

NRMA

NRMA Roadside Assistance provides a service for members with nonregistered motorised mobility scooters or wheelchairs, in the event of tyre problems, If you carry a spare, the technician may be able to assist you.

The customer should contact roadside assistance on 13 11 11 for service, the operator will advise when service can be provided.

If the mobility scooter or wheelchair is registered to drive on the road, it must be listed for roadside assistance on the customer's membership. For more information about membership fees contact NRMA on the details below.

The service NRMA provides is limited as patrols do not carry spare parts or tyres for these vehicles. However, if the customer has the part, the patrol may be able to repair the vehicle. NRMA do aim to make sure you are out of any bad weather conditions and in a safe place.

Contact NRMA on 13 11 22.

RACV

RACV has a similar program Emergency wheelchair and Scooter Assistance.

An RACV technician will meet you at your location and attempt minor on-site repairs. If they can’t fix the issue,  they will organise a wheelchair accessible taxi to take you home (up to $60 per call out).

If you’re at home, they can attempt repairs like fixing spare parts, changing a flat tyre or minor mechanical repairs. If they can’t fix the problem on the spot, RACV arranges to get you and your wheelchair or mobility scooter home or to a specialised repair shop the same day.

Contact RACV on 13 72 28

RACQ

RACQ provides assistance for wheelchair or mobility scooters. RACQ provides this service as a community service and therefore the caller does not need to be a member, hold a roadside product nor does their wheelchair/mobility scooter need to be registered. This means you’ll be covered automatically moving forward in case you ever need assistance.

For flat batteries. RACQ service will consist of testing the battery to determine if it will hold a charge or if a new battery is required. If recharging is required, the patrol will connect the battery to the user’s charging facility. If a replacement is required, the user will need to arrange this through the usual supplier. RACQ do not collect, deliver or install these batteries.

For flat tyres. The patrol will re-inflate the tyre or tyres. Care must be taken to ensure that the tyre is inflated to the correct pressure. Inflate the tyre to the pressure specified on the sidewall. In the case of a puncture the patrol will repair the tube if the user has a repair kit available. If the user has experienced a blowout with a tyre, the patrol will change the tyre if the user has a new tube/ tyre available. Where no replacement stock is available the wheel will be taken from the residence to a place of repair for collection at a convenient time. Depending on the workload and the availability of a prompt repair the patrol, with the agreement of the dispatcher, may elect to wait for the repair to be completed and then return it to the user. Any repair charges become the responsibility of the user. The patrol will not change more than one tyre (i.e. replacing old tyres with new tyres on more than one wheel at a visit). This is not regarded as “Community Service”

Contact RACQ on 13 19 05

RACWA

Have wheels to go. Wheels2go provides members, who have a mobility device, such as a manual or electric wheelchair, access to 24/7 roadside assistance. If they are unable to get you mobile, we can assist by arranging a taxi or calling a friend or carer on your behalf.

Contact RACWA on 13 11 11

RAA

Mobility scooter road service.

When your mobility scooter breaks down or gets a flat tyre, RAA does its best to get your vehicle moving again. If repairs can't be carried out at the roadside and you're not home, we'll arrange for a taxi to transport you and your scooter to a safe location or place of repair. Please refer to the Road Service Personal Entitlements Guide (PDF, 1.2MB) for details.

Contact RAA on 13 11 11 

IDEAS does information so you can do life. 

Available Resources

A table set with a pie dish, cutlery, crockery and a nutmeg, bayleaf and peppercorns. The pie is golden with vegetables showing through some slits, it is garnished with herbs such as thyme. Chicken Pie
A person wrapped in a chunky grey blanket, holding a cup and hot water bottle in a cover. Winter Safety with Heating Appliances
A woman hold a phone and is using the screen My NDIS app
A miniature shopping trolley filled with packages. Shopping bags lay next to it. ADHD and money management
A boy standing in the middle of the path is jumping. There is green grass and blue sky with a few clouds. Tourette Syndrome
Two brothers together. Siblings Australia
A blue giftbox with white ribbon sits on a wooden background. The gift that keeps on giving - How to re-gift without offending
A child plays at home, In the backgroundare fairy lights, bunting, a chair, childs kitchen and toy house. On the floor is a bucket with dried pasta and a cup. Sensory toys to make at home
Blue and white hearing loop logo. What is Universal Design?
purple lightning against a black night sky Thunderstorm Asthma Alerts
Young man on phone using AT to hold device up to his face Adaptive Clothing in Australia
A seismograph registers an earthquake. A needle draws a shaky line on a piece of paper. What to do in an Earthquake
field of yellow flowers behind fence under a blue sky. Spring has Sprung: What flowers to plant this season?
A person holding a book and looking at a laptop screen with multiple video links with other people. Online book clubs
Elderly man on phone call holding credit card in hand Scams: How to Protect Yourself
A young boy with a stance of thinking, stands in front of a blackboard. On the blackboard are designs with a concept of creating ideas. Little Big Idea
A woman in a wheelchair works from home. She wears headphones and has a laptop and computer in front of her. Tips to balance working from home
A young boy sites with a book on his lap reading, Beside him is a pile of books. MS Readathon
A boy with cerebral palsy smiles at a woman standing alongside him. Skills for life
A background with calculator, Australian currency, Tax return form and pen. With the words Tax Time
A child plays with lego School Holidays for Kids with Disability, Winter 2021
A young girl sits on the kitchen bench beside the sink. She washes the dishes with her feet. Tips to help with chores
An orange background with a blue arrow and the word Gender Neutral Bathrooms: What Should You Know?
A young girl with disability and her teacher share a smile. Supporting Diverse Learners
A woman with a worried look on her face and hand clenched to her jaw is calling someone on a smartphone. Behind her is a damaged car. Emergency +
An image of a car dashboard, close up of the Fuel Gauge, which is showing empty and the fuel indicator light in on. Fuel Saving Tips
A child's drawing of a person hitting someone. Domestic and Family Violence Easy English
A chalkboard like background with a drawing of a head profile and the workd No Licence? Forms of Identity you can use
Cartoon map of Australia next to a cartoon image of coins stacked up, against a purple background with Ideas logo top left and bottom right. Applying for Seniors Cards: State by State
notebook on pink background with NDIS PLAN written on front. A ballpoint pen is on top of the diary with a pair of glasses in the right corner of image. Surrounded by two plants and IDEAS logo. Self-Managing? How to Handle the Paperwork and Improve Record Keeping
Wheelchair accessible toilet sign on black background A Safe Space: Are Australia’s public toilets truly accessible?
A woman wearing a CPAP machine sleeps. Rule change helps life support customers to switch and save on energy plans.
tired woman with glasses sleeping with face on open book. IDEAS logo is in upper left corner. Fatigue at Work: When Coffee Won't Do The Job
A man with intellectual disability looks toward the camera Talking End of Life
Two senior males are looking at a computer. Tech Savvy Seniors
Two women in a coffee shop. One with disability is using a device to take the customers order. Digital Help
An image of a disability parking space. Within the space is a yellow painted symbol of person in a wheelchair. Beside the parking space are two areas with cross marks to illustrate clear space on each side of the parking space. Victorian Parking Permits
Red heart with bandaid in a cross shape, sit on a blue background. It is surrounded by lilac blooms, and a stethoscope. Easy English Sexual Health Resources
The text Insurance and Floods placed on top of an aerial image of a flooded property 5 Top Tips for Insurance: Flood Damage
A small hand holds up an orange coloured plastic easter egg. In the background are blurred easter eggs on green. Disability Inclusive Easter
Hand holding cup of coffee over a laptop with the words internet and you above. Choosing the Right Internet Plan For You
A woman opens an aqua coloured purse, it is empty. Financial Independence Hub
A printed piece of paper with the heading Meal Planning
A woman wearing glasses and a red shirt, holds a pen and is checking some paperwork. In front of her is a white laptop. Plan Management Options
A woman with disability is signing a document, a business man is showing her where to sign. What is a Support Coordinator?
Two women, one with disability seated at a table, looking at the camera. On the table is a notepad and calculator. What is a Local Area Coordinator?
A woman in a checked shirt is holding a diary close to her, and writes with a pen in her hand. One little word
A white landline telephone with large black buttons has number in white. A person is hovering a finger over the buttons. Spectacles can be seen at the top right of the image. Priority Assistance for Landline Customers 
A group of University students are moving into a shared flat. They are surrounded by boxes. One student is in a manual wheelchair. Moving Day
A pale blue hard bound book, with the words Gratitude Journals
An image of three women of different generations. The youngest is a woman with disability. They are laughing and arranging flowers. Women's Health Checks
aerial view of driveway and burnt house and bush Are you Bushfire Ready?
woman and small child playing in a swimming pool Adaptive and Inclusive Swimwear
A carer in blue shirt and light pants is pushing a person wearing blue pants and pink shirt in a wheelchair onto a ramp for a silver van. The ground is paved and the background is a garden with greenery. Vehicle Safety
Concept photo of court. Four wooden figures representing a family are split into two groups, the parents are separate from the children. Behind them is a gavel. It is used in a courtroom. The Bumpy Road - Easy English resources for parents with disability
An image of 4 wooden dice, R, E, N, T is written across them. Two houses are placed on top. Rental Assistance
An image of a paper bag with vegetables. A concept photo of a food hamper. Food banks
Senior woman working in her garden Gardening for seniors and people with disabilities
Woman wearing mask and gloves hands a shopping back to an older woman also wearing mask and gloves Aged Care Commission looks at Home Care
An image of an older woman in a kitchen looking at a laptop. She is wearing an apron and is surrounded by vegetables and cooking utensils Top Tips to finding an online group 
A care worker assisting a child with disability I want to know more about Short Term Accommodation.
An image of a hospital entrance sign with with Emergency Health Passports, Hospital Companion Documents
An image of three women siting and communicating, one is using sign language and the others are looking on., New sign language interpreting service for aged care assessment and delivery services.
An Image of a toddler girl with disability alongside her therapist, on a electronic device Screen time for kids with disability.
A portrait image of a woman with brown hair and a blue top, she is smiling and looking a the camera. She has an invisible disability. Dress with less stress - Project 333
woman with purple hair bound by an orange rope. Royal Commission seeks comment for Issue Papers
Two women standing together supporting one another. In the background is water and a cloudy sky. Domestic and Family Violence - helping a friend in need.
A hand holds a large button phone, with a laptop in the background. Support with Phone and Internet Complaints
boxes sitting on a laptop keyboard with shopping trolley symbols Shopping safely online in the COVID-19 crisis
A woman with prosthetic leg works from home on her laptop, her baby is beside her in a baby bouncer Tips on Working from Home for People with Disability
The image in black and white, is of a woman, who covers her face with her hands. Concept photo of family violence. Bullying, Abuse, Domestic and Family violence, how and where to get help and support.
Child with cochlear implant sitting alongside an adult, learning School from home – making it work for kids with disability
Woman wearing glasses resting and watching a laptop. Staying Connected in Isolation
Teenage boy with down syndrome taking music lessons over the internet. He sits with music in his lap, is holding his instrument and is watching his teacher on a device Staying Safe Online - The eSafety Commission
An image of a lightbulb laying on a utility bill Recovering utility services after a disaster
Floodwater on road What to do in a Flood
A young girl with a plait in her hair and a thoughtful look on her face is hugging a teddy bear. The teddy is smiling. Moving Forward after a Crisis
Row of sunshine coloured clothes on coat hangers h Adaptive Fashion
Image of First Aid Kit, Water Bottles, Batteries, radio and torch Packing for an Emergency
Red, Yellow and green trees in the shape of heads. Learn Mental Health First Aid
little boy swimming underwater in a pool. He is wearing swimming shorts. Just Keep Swimming
Image of the Book Cover for Brandon Dreams Big. & Steps to get where you want. By Matt Levy with Caricature of Brandon and checklist of 7 items. Brandon Dreams Big
piggy bank Money Matters
Man with glasses, resting hand on forehead, looking at his phone. National Crisis Numbers
Top 10 Tips for Staying Safe Online Top 10 Tips for Staying Safe Online
Visibility Podcast Visibility Podcast
A senior man in a blue shirt is on the telephone. How to Complain About Your Home Care Provider