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A close up of a door, with the words "Complains Dept, Enter"

We get many calls from NDIS participants that have been treated unfairly or abused by their support providers. If you are an NDIS participant or supporter and you are not happy with a service provider, you have the right to complain. 

You can make a complaint to the service provider directly if you feel comfortable doing so. You can also get your supporter or advocate to help you.

If you do not want to make a complaint to the service provider, or if you have made a complaint and you feel not enough is being done, you can complain to the NDIS Quality and Safeguards Commission (NDIS Commission).

Calling the NDIS Commission is easy, and in every case, the staff will take your complaint seriously.

There are many things you can complain about, but here are a few examples;

  • Staff who make you feel unsafe or are bullying you
  • Staff not stopping other people making you feel unsafe
  • Staff not listening to what you want or need
  • Service providers not acting on your complaint
  • Plan Managers not paying your bills on time 

The NDIS Commission’s number is 1800 035 544 or you can visit the NDIS Commission online.

A disability advocate can help you make a complaint and ensure your voice is heard.

Use the Australian Government Disability Advocacy Finder or Find an Advocate through Disability Advocacy Network Australia to find an advocate near you.

Need to know more?

Disability Support Pension

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