Complaints and the NDIS Commission
We get many calls from NDIS participants who have been treated unfairly or abused by their support providers. If you are an NDIS participant or supporter and you are not happy with a service provider, you have the right to complain.
You can make a complaint to the service provider directly if you feel comfortable doing so. You can also get your supporter or advocate to help you.
If you do not want to make a complaint to the service provider, or if you have made a complaint and you feel that not enough is being done, you can complain to the NDIS Quality and Safeguards Commission (NDIS Commission).
Calling the NDIS Commission is easy, and in every case, the staff will take your complaint seriously.
There are many things you can complain about, but here are a few examples;
- Staff who make you feel unsafe or are bullying you
- Staff not stopping other people from making you feel unsafe
- Staff not listening to what you want or need
- Service providers are not acting on your complaint
- Plan Managers are not paying your bills on time
The NDIS Commission’s number is 1800 035 544, or you can visit the NDIS Commission online.
A disability advocate can help you make a complaint and ensure your voice is heard.
Use the Australian Government Disability Advocacy Finder or Find an Advocate through Disability Advocacy Network Australia to find an advocate near you.
