Beginner’s Guide to Aged Care and Disability Services
As we get older or become disabled, we start to need extra support, and it can be overwhelming to find the right support. To start you in the right direction, we’ve compiled everything in one place.
Aged Care Services
My Aged Care is the first place to start when looking for information. My Aged Care is where you’ll find information on how to proceed if you or a family member needs to access aged care services.
Accessing aged care
The first step to accessing aged care is to get an assessment. The assessment determines what services you are eligible for, based on your needs. You can organise for someone to support you through this process.
Check your eligibility for an assessment. If you are eligible, an assessor will conduct your assessment, and you’ll get a support plan and information about available services.
For more information, see What happens after your aged care assessment.
What services can you access?
The support plan you receive after your assessment will list one or more of the following services:
- Commonwealth Home Support Program
- Multi-Purpose Service Program
- Short-term restorative care
- Residential respite care
- Transition care
- Aged care homes, also known as Residential Care
Registering with My Aged Care
The government encourages you to create an online My Aged Care account. You can ask someone you trust to help you, and if you consent, also represent you using this online account. With your consent, a personalised record will be created, including your services and your interactions with My Aged Care.
You will need a myGov account as well. Once you have a myGov account, you need to link it. If you need to talk to someone, call My Aged Care on 1800 200 422.
Disability Services
The NDIS (National Disability Insurance Scheme):
The NDIS is always the best place to start. It provides funding for people with permanent and significant disabilities. If you’re eligible, you can receive support tailored to your needs.
Disability Gateway:
This Australian website is a one-stop shop for all things disability. It covers services, support and information across health, housing, transport and more. State and Territory Services: Each state and Territory also have its own different services and supports. Check your local government website for accessible housing, advocacy, education and transport help.
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