Accessibility Tools

A video relay call, User with Auslan and Two people on mobile video call.

There is now a National Relay Service (NRS) app available for free on Apple and Android devices!

The NRS is a government initiative that helps people who are deaf and/or find it hard to hear or speak with people who use a phone. They have trained staff called Relay Officers who help change voice to text, text to voice, or AUSLAN to English, or English to AUSLAN.

The new NRS app is free to download, and any calls you make while using the app are free. However, the app requires an internet connection and uses data.

Key features of the NRS app include:

  • NRS Chat:
    • Like instant messaging, you can type your side of the conversation to the Relay Officer, who speaks to the other person and types their responses to you.
    • NRS Chat is good if you like to type and read your conversation, or if you need bigger print.

  • Voice Relay:
    • You can speak directly to the other person while a Relay Officer listens on the other line to re-speak any of your words as required.
    • Voice Relay is good if you find it difficult to use the phone because of a speech impairment or if you use a voice output device.

  • NRS Captions:
    • You can speak directly to the other person, while a relay officer captions the other person’s responses for you.
    • NRS Captions is good if you can speak but find it hard to hear clearly.

  • Video Relay:
    • You can make a video call to a Relay Officer through Skype on the NRS app. The Relay Officer will call the other person. You can sign to the Relay Officer, who will speak to the other person and sign their responses back to you.
    • Video Relay is good if you want to use AUSLAN.

You can find out more about the service features, including how to use them here.

Download the NRS app:

Apple (compatible with iOS 7.0 or higher)

Android (compatible with OS 4.0 or higher)

For assistance with using the app, contact the NRS Helpdesk from Monday to Friday 8AM to 6PM (AEST):

Phone 1800 555 660
TTY 1800 555 630
Fax 1800 555 690
SMS 0416 001 350
Email This email address is being protected from spambots. You need JavaScript enabled to view it.


National Relay Service 24-hour relay call numbers:

Voice Relay number 1300 555 727
TTY number 133 677
SMS Relay number 0423 677 767

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