Scandic Hotels Accessibility Standard. Outlining specific points to address for accessibility in accommodation properties.

Here you can read our 135 point accessibility standard. It has been drawn up by carefully following the route taken by guests from the car park on through the whole hotel. We have also talked to disability organisations and guests with physical disabilities and received lots of ideas from our own keen staff. Although we rent our hotels rather than owning them, there is a lot that we can do. 90 of the 135 points are compulsory for all hotels. All 135 of the points need to be applied as we renovate or build new hotels.

The standard applies in all nine of the countries in which Scandic is represented. Of course we also have to comply with the legislation in the country concerned. This means that if the legislation in the country in question is stricter on any particular point, that takes precedence. In the cases where our standard is higher than the legislation, of course our standard applies.

Our accessibility standard doesn’t include everything that we actually do on the ground. Accessibility issues are incorporated as part of our day to day work, whatever the area. This means that for example, safety issues involving accessibility are in our safety standard, signs in our signage standard, and so on. In other words accessibility issues are an important part of the whole of Scandic and everyone in our team undergoes training in them.

We describe the accessibility for each individual hotel on their respective websites. We are the only hotel chain in the world to do this.

Magnus Berglund, Director of Accessibility Scandic Hotels

Resource: Scandic's Accessibility Standard - Scandic

Download: pdfScandic's Accessibility Standard