The National Disability Insurance Scheme (NDIS) is implemented by the National Disability Insurance Agency (NDIA). The NDIA has an internal review process which must be used prior to appealing an NDIA decision externally. If you are unhappy with the internal NDIA review, you can then contact the Commonwealth Ombudsman and seek an appeal through Administrative Appeals Tribunal (AAT).

This factsheet outlines the process for lodging an application for internal and external reviews of an NDIS decision, as well as providing contacts for the relevant institutions and government bodies. 

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