Accessibility Tools

National Relay Service

The National Relay Service (NRS) is a vital service for people who are deaf, hard of hearing or have a speech impairment – it helps people to make and receive phone calls.

Concentrix will be running the call centre for the NRS for 3 years starting from 1 October 2019.


New to the National Relay Service:

Text and listen option for SMS Relay for users with a speech impairment.

Improvements to the Video Relay service for Auslan users.

And good news - the helpdesk will continue.


What else has changed?

All relay call options will remain the same with except for Captioned Relay. This option won't continue from 1 February 2020.

CapTel users should contact the NRS Helpdesk for more information.

All other users - you do not need to take any action. You will be switched to the new provider automatically in stages from 1 October 2019.


How do I get support?

Call the NRS Helpdesk Monday to Friday, 8am to 6pm AEST except for national public holidays.

  • Phone - 1800 555 660
  • TTY - 1800 555 630
  • Fax - 1800 555 690
  • SMS - 0416 001 350
  • Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Post - PO Box 823, Strawberry Hills, NSW 2012

Users can contact the NRS through their preferred call channel and ask for 1800 555 660.

For more information on the range of communication options available to people who are deaf, hard of hearing or have a speech impairment visit: www.communications.gov.au/accesshub

And please visit the Department of Communication and the Arts website.