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The NDIS Quality and Safeguards Commission has continued to roll out its service delivery across Australia. As of 1 July 2019, the NDIS Quality and Safeguards Commission now provides support and quality control for NDIS participants in South Australia, New South Wales, Victoria, Queensland, Tasmania, Northern Territory and the Australian Capital Territory (ACT).

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. It is intended to regulate the NDIS market, provide national consistency, promote safety and quality services, resolve problems within NDIS service provision and identify areas for improvement. The National Disability Insurance Scheme (NDIS) is a new way of delivering services and supports to people with disability across Australia.

People with disability have the right to complain about the services they receive. Most NDIS providers do their best to provide quality supports and services to people with disability, but issues can occur. If you are unable to resolve a complaint directly with your NDIS Provider, you can lodge a complaint with the NDIS Commission or if you live in WA, your local State Ombudsman.

The NDIS Quality & Safeguards Commission (or NDIS Commission) became operational across New South Wales and South Australia in July 2018, and Victoria, Queensland, Tasmania, ACT, and NT as of 1 July 2019. By 1 July 2020, Western Australians will also be able to use the NDIS Commission to lodge complaints about their direct service providers.

Phone:1800 035 544
Web: www.ndiscommission.gov.au

For more information, see our full directory listing. 

Information sourced from NDIS Commission