Disability Information Service

Skip to main content

Illustration of a stack of written pages.

Aboriginal and Torres Strait Islander - Problems with your Electricity, Gas or Water Supplier? (EWON)

‘Within Reach’ is a story about a meeting place called EWON. It is there to help people living in NSW with trouble they are having with the essentials – electr…

A playing piece is singled out from others, surrounded by barriers

About Disability Rights

The Disability Discrimination Act 1992 (Cth) makes disability discrimination unlawful and promotes equal rights, equal opportunity and equal access for people…

Customer Complaints

Procedures Any customer using our service has the right to inform an IDEAS staff member that they have a complaint. The receiving, recording and responding t…

Illustration of a stack of written pages.

Do You have a Problem with your Electricity, Gas or Water Provider (EWON)

If you are having trouble sorting out an issue with your energy or water supplier, call EWON. EWON provides a free, independent way to resolve consumer complai…

A senior man in a blue shirt is on the telephone.

How to Complain About Your Home Care Provider

Sometimes people have concerns about their home care provider or are unhappy with the service they receive. The Seniors Enquiry Line receives calls from…

A hand holds a large button phone, with a laptop in the background.

Support with Phone and Internet Complaints

The Telecommunications Industry Ombudsman (TIO) has announced extra support with urgent complaints about telecommunications. This support is for vulnerable and…