The Disability Discrimination Act 1992 (Cth) makes disability discrimination unlawful and promotes equal rights, equal opportunity and equal access for people…

Procedures Any customer using our service has the right to inform an IDEAS staff member that they have a complaint. The receiving, recording and responding t…

Sometimes people have concerns about their home care provider or are unhappy with the service they receive.  The Seniors Enquiry Line receives calls from…

The Telecommunications Industry Ombudsman (TIO) has announced extra support with urgent complaints about telecommunications. This support is for vulnerable and…