Our Team

IDEAS is made up of a dedicated team of people with over 100 years of collective experience who fulfil a variety of roles to support the provision of independent information for people with disability, their families, carers and other supporters.


We are located in numerous locations in NSW with our head office in Tumut and service outlets in Sydney, Wollongong and Newcastle. In addition we travel extensively throughout the State. 


Executive Officer - direct line 02 5900 4001

Diana Palmer   mgr@ideas.org.au 

Customer Service

Our Information Officers are available Monday to Friday 8am – 8pm by phone, email, sms, fax, skype, live chat or in person.


Information and Content Team - free call 1800 029 904

Team Lead: Kath Hetherington KathHetherington@ideas.org.au 
Information Officer:   info@ideas.org.au

Community Engagement - direct line 0402 177 051

Team Lead: Angela van den Berg commed@ideas.org.au

Operations Manager - direct line 02 5900 4004


Operations Manager                           Helen Abric                                     HelenAbric@ideas.org.au                     
Web Content Lead Ramya Varadarajan RamyaVaradarajan@ideas.org.au  

Corporate Support

Our Corporate support services are available on phone 02 6947 3377 between 9am – 5pm Monday to Friday.

Marketing  direct line 02 9195 6626

Marketing Manager Jenelle Becker  marketing@ideas.org.au 

Social and Multimedia Communications  

 Social and Multimendia Officer

Siv Parker


Finance and Administration

Business Manager Andrew Proctor


Accounts and Finance: Lucy Choy LucyChoy@ideas.org.au


Our Board

Our Board is made up of people from a diverse range of backgrounds. Each member has a disability or some life experience of disability. They also have the necessary skills to ensure appropriate governance or our organisation. Members of our Board provide their time and experience on a voluntary basis, coming from all walks of life. Representation from people covers metropolitan, regional and rural areas of Australia. The Board can be contacted by email : IDEASboard@ideas.org.au


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