Our Team

IDEAS is made up of a dedicated team of people with over 100 years of collective experience who fulfil a variety of roles to support the provision of independent information for people with disability, their families, carers and other supporters.


We are located in numerous locations in NSW with our head office in Tumut and service outlets in Sydney, Wollongong and Newcastle. In addition we travel extensively throughout the State. 


Executive Officer

Diana Palmer mgr@ideas.org.au direct line 02 5900 4001

Customer Service

Our Information Officers are available Monday to Friday 8.30am – 5pm by phone, email, sms, fax, skype, live chat or in person.


Individual Support  phone 1800 029 904

Team Leader: Sue Gorman commea@ideas.org.au
Information Officer: Natasha van Rijswisk info@ideas.org.au
Information Officer:   info2@ideas.org.au
Advocacy Intake:   advocacyintake@ideas.org.au

Community Engagement  phone 0402 177 051

Team Leader: Angela van den Berg commed@ideas.org.au
Facilitator:   education@ideas.org.au
phone 02 4210 7402

Database & Knowledge Management  direct line 02 5900 4004

Database & Knowledge Mgt Helen Abric HelenAbric@ideas.org.au 
Database & Knowledge Mgt Support Carol Quinn CarolQuinn@ideas.org.au
Database Officer Hillary Wilde


Corporate Support

Our Corporate support services are available on phone 02 6947 3377 between 9am – 5pm Monday to Friday.

Marketing  direct line 02 5900 4007

Jenelle Becker marketing@ideas.org.au  


 Shona Mathieson


 0428 892 057

Finance and Administration

Team Leader: Michelle Post

admin@ideas.org.au                          direct line 02 5900 4003

Admin support: Lucy Choi adminsupport@ideas.org.au
Corporate support: Margrit Keenan clearinghouseadmin@ideas.org.au

Our Board

Our Board is made up of people from a diverse range of backgrounds. Each member has a disability or some life experience of disability. They also have the necessary skills to ensure appropriate governance or our organisation. Members of our Board provide their time and experience on a voluntary basis, coming from all walks of life. Representation from people covers metropolitan, regional and rural areas of Australia. The Board can be contacted by email : IDEASboard@ideas.org.au


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