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ISO, the International Organization for Standardization develop and publish International Standards.

They recognised the need to remove unnecessary barriers to tourism. So they have developed and published the first International Standard to help make travel accessible.

"21902:2021 Tourism and related services — Accessible tourism for all — Requirements and recommendations" is the new standard.

This document establishes requirements and provides guidelines for “accessible tourism for all”.

To ensure

  • equal access and enjoyment of tourism
  • by the broadest range of people
  • of all ages and abilities.

It intends to inform anyone involved in tourism. From large scale national tourism boards to small operators and tourists themselves.

The standard covers

  • Core requirements
  • Policies and strategies
  • Transport
  • Urban and rural tourist spaces
  • Leisure activities
  • Meetings, incentives, conventions, and exhibitions (MICE)
  • Accommodation
  • Food and beverage services
  • Tour operators and travel agencies

Annexes are

  • The 7 principles and 29 guidelines of Univeral Design
  • Tables for using the Universal Design Principles and guidelines in tourism communication design
  • Colour Contrast
  • Reception Counter
  • Accessible Public Toilets
  • Accessible Guest rooms in accommodation establishments
  • Property Information
  • IATA Codes

Stakeholders include, but are not limited to,

  • National Tourism Bodies
  • Public administrations
  • Accommodation services
  • Catering and restaurant services
  • Transport
  • Tour operators and travel agencies
  • MICE and leisure activities
  • Service providers from other economic sectors related to tourism, travel and destination management,
  • Including contractors and suppliers of service providers.

Purchased the Standard at ISO 21902:2021Tourism and related services — Accessible tourism for all — Requirements and recommendations


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