Hand holding a mobile phone with contact tracing text on the screen with graphic. Background are brown floorboards.

Due to progress made regarding vaccination rates across the state, NSW health has now changed the way they contact trace. Read on for more information.

New South Wales COVID-19 Case Locations

New South Wales health will continue to get in touch with those diagnosed with COVID-19, and their close contacts. This will be done via SMS. Their support also remains with workplaces and locations that are identified as places of concern or have a potential COVID-19 case.  The case locations will no longer be listed on the NSW Government Website.

Instead of listing the venues of concern on NSW Health website, those who have been to a venue around the same time as a person with COVID-19 will receive an alert from the Service NSW app. This alert will give those contact general health advice involving monitoring symptoms and getting tested if you are symptomatic. Businesses will receive an email notification to their registered business email address if a positive COVID-19 case visited the venue. NSW Health will be in contact if they require more information or if you need to take further action. 

Please note, if you receive a Service NSW Covid-19 Case alert you do not need to contact those you have been in contact with (such as businesses, family members or friends). 

For more information and Frequently Asked Questions visit the Service NSW COVID Safe Check-In tab.


Interstate COVID-19 Case Locations

Other States and Territories have varying rules for contact tracing. If you have been in another state or territory over the last 14 days make sure you regularly check their list of COVID-19 case locations. 


Privacy Note from New South Wales Government

NSW Health collects information about COVID-19 cases and contacts through case interviews and contact tracing. This information is considered health information and is subject to the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).

Find out more about how personal information related to COVID-19, collected through case interviews and contact tracing, is used and disclosed by NSW Health at COVID-19 contact tracing and your privacy.


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