An image of a mobile phone being held over a QR code.

The Queensland check-in app will be mandatory from May 1 2021 for all Queensland hospitality businesses. To help keep Queensland COVID-safe, and to help with contact tracing. Everyone attending hospitality venues must check-in electronically. Venues must offer other electronic records of check-in for patrons who may not have access to technology.

For your phone to support an electronic check-in, you will need to download the Check-In Qld app from Google Play or the Apple App Store. Open the app, enter your details, scan the QR Code or 'Quick Response' code, then tap ‘Check In Now’.

How to use the app

With a compatible phone or tablet device and internet connection switched on:

  • Download the Check-In Qld app from Google Play Store or the Apple App Store.
  • The first time you use the app register your contact details, which are stored securely. You will not need to enter them for future check-ins.
  • At participating venues, open the Check-In Qld app, select ‘Check-In Now’ and hover the smartphone over the displayed Check-In Qld QR code at the venue.
  • You can add dependents.
  • QR Codes will not work without a phone or mobile device, or if there is no internet, Wi-Fi or mobile data connection. 

Alternate Check-In options

Venues will need to offer another electronic method to record contact details for those customers not wanting to use the Check-In Qld app, for example, online fillable forms, online booking systems, a digital spreadsheet and paper-based options.


If you would like to learn more about QR codes, what they are and how they work, see our article NSW and QR codes.

If you have difficulties downloading or using the app, provide staff with your full name and contact details. They will check in for you.

Information sourced from Check-In Qld app


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