NDIS Participant Protection

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The introduction of the National Disability Insurance Scheme (NDIS) has changed the way in which people with disability receive supports. Participants of the scheme are now able to receive funding to purchase their own disability related goods and services, rather than receiving goods or services chosen and supplied by the state. This is all about providing you choice and control over your own life and the ability to choose your own support services.

NDIS Contracts

As the NDIS rolls out nationally, it is attracting new business entrants to the market who are supplying goods or services to people with disability for the first time. These businesses may have limited experience complying with competition and consumer protection laws.

When you enter the NDIS, you will complete a plan, which is a contract with service providers or suppliers. When completing your plan, make sure you read the contract carefully or have someone you trust read through it with, or for you, before you sign it. It is important that you are aware of all the details in the contract before you commit to it. There are a number of easy to read resources and learning tools provided by NSW Fair Trading for people with disability who are entering into a contract, including with a service provider for NDIS supports.

Contract Checklist

Fair Trading have created a useful and valuable contract checklist tool which helps you to make sure you know exactly what you are agreeing to and that it is fair and what you want. Download the contract checklist on the Fair Trading website.

Alternatively, IDEAS can provide you with hardcopies of these resources. Contact our information team on 1800 029 904 if you would like any of this information to be sent to you.

If you feel your needs haven’t been met by the business providing a service, you can get help from your state or territory’s office of Fair Trading. The Australia Consumer Law Guide sets out the rules for businesses dealing with people with disability through the NDIS. There is support for you, if you feel you haven’t received the service agreed on in your plan.

Useful Contacts

NSW Ombudsman

To make a complaint or discuss a disability support provider contact:

Freecall: 1800 451 524

Website: www.ombo.nsw.gov.au

Commonwealth Ombudsman

To make a complaint about the National Disability Insurance Agency (NDIA) contact:

Phone: 1300 362 072

Website: www.ombudsman.gov.au

NSW Fair Trading

If you have an issue with a product or service that you have purchased contact:

Phone: 13 32 20

Website: www.fairtrading.nsw.gov.au

Learning Tools: www.fairtrading.nsw.gov.au/ftw/About_us/Access_and_equity/ Information_for_people_with_a_disability.page

Information sourced from Fair Trading’s Australian Consumer Law – A guide to competition and consumer law guide and the NSW Fair Trading website


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