Feedback and Complaints

 You can view or download our full Customer Information Brochure by clicking here

You can tell IDEAS

You can tell IDEAS what you think about the service we provide.

You have the right to make a complaint.

You have the right to make a complaint.

We will help you if you need support to make a complaint.

We will help you if you need support to make a complaint.

 We will listen to you and try to fix the problem.

We will listen to you and try to fix the problem. If you are not happy with the result you can speak to the manager.

If you are still not happy you can talk to the Chairperson of IDEAS.

If you are still not happy you can talk to the Chairperson of IDEAS.

We will do our best to fix the problem. We talk to you about how we will do this.

We will do our best to fix the problem.  We talk to you about how we will do this.

You can talk to the NSW Ombudsman

If you are not happy with the outcome you can talk to the NSW Ombudsman or an advocate.

We can help you contact them.

To tell us what you think about our service you can:

 

Phone               1800 029 904

Text                  0458 296 602

Email                ideas@ideas.org.au 


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