Tollfree 1800 029 904 
TTY 02 69473377
We work to support people with disability and people with age related disability, their families, carers and other supporters to self advocate, enabling them to make informed decisions about matters of importance to them. We do this by providing a range of free information services and products.
All services are under the management of IDEAS NSW, a charitable organisation managed by a community based committee which is elected annually. The day-today operations are carried out by paid staff under the supervision of our Managers.
The Managers are employed by the Management Committee of IDEAS to ensure that all services run efficiently. The Managers are responsible for:
If you would like help to find disability information, you can contact us by phone, TTY, email, regular mail or by visiting our offices in Surry Hills and Tumut. You can also contact us by calling the Translating and Interpreting Service (a phone solution for people who do not speak English) or the National Relay Service (a telephone access service for people who are Deaf or have a hearing or speech impairment). Please visit our website contact page for details on all the different ways to contact us.
As a user of IDEAS NSW services you have the right to:
So that IDEAS can continue to offer quality services, it is essential that you:
In providing services, IDEAS has a responsibility to:
We aim to provide high quality services, so we would like to know if you have any concerns with our services. Your service will not be stopped if you complain. If you do not feel comfortable with a staff member, please ask for the Manager.
Remember, it is your right to make a complaint or to voice any concerns you may have with the services received from IDEAS NSW.
If you feel your rights are not being respected or if you have any other complaint or concerns about our services you have been receiving, you can try any of the following:
Yes! You can ask a family member, carer or friend to advocate on your behalf.
All privacy complaints will be handled in the terms of our Privacy Complaints procedure, a copy of which may be requested from IDEAS NSW.
IDEAS NSW is a free service for people with disability, their families, carers and other supporters.
Information on Disability Education Awareness Services Inc. receives funding from the NSW Department of Ageing, Disability & Home Care, Disability Services Program and Home & Community Care Program.
Please note IDEAS NSW is required to release information about service usage (without identifying your name or address) to the NSW Department of Ageing, Disability & Home Care, and to the Australian Institute of Health and Welfare, to enable statistics about disability services and their clients to be compiled. The information will be kept confidential. This information is used for statistical purposes only and will not be used to affect your entitlements or access to services.
Personal information collected by IDEAS - Information on Disability & Education Awareness Services Incorporated (ABN 73 877 964 532) ("IDEAS") is treated as confidential and is protected by the Privacy Act 1988 ("Act"). Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. IDEAS has developed a Privacy Policy to protect your privacy in compliance with the Act. This Statement contains some important information regarding the application of our Privacy Policy and more information is contained in our Privacy Policy, which is available on request.
Our policy is to inform you:
The Privacy Policy applies to all members of IDEAS, management committee members, advisory committee members, service providers, clients and interested persons contacting IDEAS on behalf of clients, individuals, job applicants and prospective employees who provide us with their personal information. The policy does not apply to current and former employees of IDEAS who provide us with their personal information.